Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalized and custom-ordered items are exempt from being returned. 

Personalized items include any product that has been altered or customized for your order. This includes embroidery, printing, engraving, name/number additions, custom artwork, color changes, logo placement, or any design created specifically for you. Because these items are made to your specifications, they are not eligible for return.

Custom‑ordered items are products we do not typically carry in our regular inventory and must order especially for you. This includes special colors, sizes, styles, or blank garments brought in for personalization. Because these items are ordered specifically for you, they are not eligible for return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@griffincustomdesign.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@griffincustomdesign.com and send your item to: Griffin Custom Design, 108 E. Cherry St., Nevada MO 64772, United States.

Shipping
To return your product, you should mail your product to: Griffin Custom Embroidery & Design, 108 E. Cherry St., Nevada MO 64772, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.